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Enhancing Workplace Morale Through Technology
Digital Gratitude
Wall
Jai Surya Sandeep Thoat
Problem Statement
Non-office workers often receive less recognition and appreciation for their contributions compared to their office-based colleagues. This lack of acknowledgment can impact their morale and overall job satisfaction.
Objectives & Goals
To design a technology that enables everyone in the workplace to communicate, express, and share their gratitude towards non-office workers, fostering a culture of appreciation and recognition.
Our Process
Empathize
Define
Ideate
Prototype/Test
Overview
Gratitude empowers us, stimulates positivity in our thoughts.
In our workplace, we often are so focused on getting our tasks accomplished
We do not take a moment to pause and say thank you to those
Office employees want to show appreciation but lack a convenient platform.
How to work on recognizing the efforts of non-office workers to uplift them?
Product Users
The Digital Gratitude Wall will be used by non-office workers seeking recognition, office employees expressing gratitude, and management and HR teams promoting recognition programs.
Quantitative Research
Observations
80%
of Non-office workers who reported feeling occasionally or frequently recognized also reported higher job satisfaction and morale
75%
of non-office workers reported feeling underappreciated
30%
of office employees rarely or never recognize non-office workers, suggesting a gap in current recognition practices that the platform could fill.
70%
overall indicates strong support for implementing a recognition platform, which is crucial for successful adoption and integration into the workplace culture.
Conducted interviews with non-office workers, office employees, and management to understand the current state of recognition in the workplace and identify pain points.
User Needs
Non-Office Workers: Need a reliable and visible way to receive recognition and appreciation for their contributions to the workplace.
Office Employees: Need a simple and convenient platform to express gratitude towards non-office workers.
Management and HR Teams: Need tools to monitor and manage recognition activities within the organization.
Features & Functionalities
To resolve user needs
AR Gratitude Wall
Digital Badge
System
Analytics Dashboard
Unique Features
Employees can use their mobile devices to view a virtual wall through AR, where messages of appreciation are displayed in a visually engaging way.
Users can award digital badges to non-office workers for specific achievements.
Users can post and view these messages, making the recognition process interactive and immersive.
Naomi
Van Driver
Carter
IT Employee
About
35
Indy
Transport
Employee
About
28
Indy
IT
Representative
User Persona
Description
Naomi is a dedicated and hardworking IT company van driver who takes pride in her job.
Description
Carter works in a busy office environment, handling customer inquiries and resolving issues.
A day in their life
Does breakfast and vehicle check.
Arrives at company hub, loads van.
Dropping route, employee interactions.
Returns to hub, submits reports.
Home for family time and relaxation.
A day in their life
Arrives at the office, checks emails.
Engages with customers via phone and email.
Assists customers and participate in team meetings.
Wraps up the day, ensures all tasks are completed.
Heads home to unwind.
Pain points
Lack of recognition, stress and fatigue.
Employee complaints due to external factors.
Safety concerns in unfamiliar areas.
Pain points
Finding effective ways to recognize non-office workers.
Limited time to personally interact and appreciate non-office workers.
Maslow Pyramid
Self Actualisation
Love Belonging
Safety
Physiological
Esteem
Maslow Pyramid
Self Actualisation
Love Belonging
Safety
Physiological
Esteem
I love my job and take pride in ensuring every package reaches its destination on time. A little appreciation and recognition would go a long way in boosting my morale and making me feel valued as part of the team.
I believe in the importance of recognizing everyone's contributions to our workplace, including those who work outside the office. Finding meaningful ways to express our gratitude is essential for building a cohesive and supportive team environment.
Empathy Mapping
Storyboards
Application for appreciating non-office workers
Scenario 1 :
Digital Gratitude Wall on the workplace app
Scenario 2 :
Brainstorming
Information Architecture
Major Screens
Home Screen
AR view change
Notifications
Gratitude Wall
Menu
Analytics & Badge Details
Navigation bar
Gratitude Form
Gratitude Form
Notifications
Wall view
Back
Confirmation CTA
Navigation bar
AR View Screen
AR view changer
Notifications
AR view
Menu
Camera Scan
to Wall/Plain Screen
Navigation bar
Analytics Screen
Recent Gratitude
Cards
Notifications
Gratitude Info
Menu
Analytics Graph
Navigation bar
Thank You
For Watching
Enhancing Workplace Morale Through Technology
Digital Gratitude
Wall
Jai Surya Sandeep Thota
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